Which statement reflects a recommended listening cue to use during client conversations?

• A. Passive listening (silence)
• B. Acknowledge responses: body language, verbal cues
• C. Door Opening Messages: 'That's interesting, then what happened'
• D. In class make sure to give all equal time

Answer: (C)

Opening conversations with a door-opening prompt that invites the client to elaborate is a powerful listening cue in client chats. When you say something like “That’s interesting, then what happened,” you signal genuine curiosity and give the client a clear invitation to share more details. This approach keeps the dialogue flowing, helps you gather a fuller picture of the situation, and shows the client you’re engaged and interested in their experience.

Passive listening, meaning just staying quiet, can leave gaps in information and stall the conversation. Acknowledging responses through body language and verbal cues is important for signaling you’re listening and understanding, but it doesn’t actively invite the client to keep sharing in the same way a door-opening prompt does. Focusing on giving everyone equal time in a class setting isn’t about guiding a client conversation; it’s a classroom management consideration and doesn’t address how to elicit richer client stories.