Which statement best explains why good interpersonal skills improve client compliance?

• A. They rely solely on dog training techniques
• B. They help clients feel understood on their terms
• C. They ignore client concerns
• D. They speak in heavy jargon

Answer: (B)

Good interpersonal skills build rapport, trust, and collaborative problem-solving. When clients feel understood on their terms, they see the plan as aligned with their daily routines and goals, which makes them more willing to follow through. Listening with empathy, asking clarifying questions, and validating concerns reduce misunderstandings and resistance, making recommendations feel achievable. In contrast, focusing only on techniques without addressing the human element, ignoring client concerns, or using heavy jargon creates distance, mistrust, and confusion, all of which hamper compliance.